FAQ
- What size men’s footwear should I order?
For help finding the perfect fit for each style, please reference the sizing information on each product page. That said, here are some general guidelines for finding your size:
- For boots and dress shoes, we typically recommend ordering the same size you wear in other high quality leather boots or dress shoes, or ½ size smaller than you normally wear in sneakers. If you are between sizes, we recommend you order the smaller size. (We recommend sizing down because the leather will naturally stretch to form to your feet over time. An initially snug fit is the best way to start off a long-term relationship with your boots.)
- For sneakers, we typically recommend ordering the same size you normally wear in athletic sneakers. If you are between sizes, we recommend you order the larger size.
Still unsure? Send us an email. We'd love to help you find the right size!
What size women’s footwear should I order?
For help finding the perfect fit for each style, please reference the sizing information on each product page. That said, here are some general guidelines for finding your size:
- For boots, we typically recommend ordering either the same size or ½ size larger than you normally wear to ensure the most comfortable fit. If you are between sizes, we recommend you order the larger size.
- For sneakers and shoes, we typically recommend ordering the same size you normally wear in athletic sneakers. If you are between sizes, we recommend you order the larger size.
Still unsure? Send us an email. We'd love to help you find the right size!
Shipping & Order Details
How much does domestic (US) shipping cost? How long will it take to get my order?
Standard shipping is free anywhere within the contiguous United States. Orders typically have a 1-3 business day processing time at our warehouse before they ship, but may take longer during the holidays due to high order volumes. As soon as your order ships, you will receive a tracking number and within 48 hours you will be able to see the estimated delivery date. Orders placed within the US typically take 5-8 business days to be delivered once shipped.
Expedited shipping is available if you need your order in a hurry. You can upgrade your shipping method at checkout for an additional fee. Currently, this option is only available to customers in the contiguous United States. (Note: Expedited orders placed after 2pm ET will process the next business day. Orders do not ship on Saturday, Sunday, or United States holidays.)
If you need your order even faster or have any special circumstances, please send us an email and we'll see what we can do.
If you have any questions, please contact us during the working day. Our staff are closed on Saturdays and Sundays.
We will respond to weekend messages on Mondays